ScubaTech Ltd. - Cancellation Policy
For Courses, Dive Excursions, Snorkeling Excursions, Boat Trips, Sunset Champagne Cruises & Water Sports:
For all your courses, dive excursions, snorkeling-/boat trips and water sport activities we organize our schedule according to your wishes and exclusively reserve boat space, guides and instructors for you. We might have to turn other guests down in order to guarantee you a comfortable group size, special dive site requests or your course schedule.
Please be advised of our cancellation policy, prior to make any bookings!
When you are booking or signing up for any of our services advanced payment is required in order to guarantee a reservation.
Once you receive a confirmation your reservation is guaranteed. In order to maintain our commitment to all of our guests, ScubaTech Ltd. operates a strict cancellation policy:
30 days or more to course/excursion date – 90% refund
15 days prior to course/excursion date – 75% refund
14 days or less to course/excursion date – 50% refund
7 days or less to course/excursion date – No refund
Cancellations, no shows or late arrivals for any reason (e.g., but not limited to: illness, injury, indecision, weather conditions, change of mind etc.) are charged in full.
If you’re enrolled in a course and are cancelling a scheduled session less than 7 days before or you do not appear for this appointment for any reason (e.g., but not limited to: illness, injury, indecision, weather conditions, change of mind etc.), you’ll be charged US$ 110.00 for rescheduling. Rescheduling will then take place according to Dive Center logistics.
All programs or deposits paid are non-transferable, cannot, also not partly be refunded or credited towards a later date.
ScubaTech Ltd. is not responsible for dives/courses/trips aborted due to fear, inability to equalize, ear problems due to improper equalization, self-induced illness, or other issues uncontrollable by the dive operator. Once the diver has boarded the boat it is understood that they are committed to the dive schedule of the boat, and therefore no refund will be due.
ScubaTech Ltd. has a no tolerance policy for “drinking and diving”. Anyone showing up for the dive hung-over or smelling of alcohol will not be allowed on the boat and will not be issued a refund. There are absolutely no exceptions to this policy.
Programs cancelled by ScubaTech Ltd. for any reason (e.g., but not limited to: poor weather conditions) will allow the client the option to reschedule (based on availability) or to receive a refund for that particular day. Please be assured that refunds and rescheduling will be handled as fairly and efficiently as possible in this event.
ScubaTech Ltd. reserves the right to refuse service to anyone at any time with no refund if divers deemed to be unsafe, irresponsible, do not follow the dive plans, disobey “project aware” regulations or are otherwise disrespectful to the crew.
With transferring your credit card details you signify your agreement to all terms and conditions of ScubaTech Ltd. cancellation policy.
We reserve the right, at our discretion, to update or revise these policies as deemed necessary. Please check these policies periodically for changes.